Enquiries / Complaint / Feedback Form

Your satisfaction is our priority, which is why we are always ready to receive and handle your enquiries, feedback and suggestions regarding our products and services. We are always striving to improve our services to you.

I am interested in: ^*

Name: ^*

Contact Number: ^*

Email Address: ^*

Inquiry/Feedback: ^*

I hereby agree and consent to Agrobank using the information I have provided, and I may be contacted via phone and/or email for the purpose of addressing my request / enquiry / complaint / feedback, etc

Name: ^*

IC No: ^*

Contact Number: ^*

Email Address: ^*

Account No: ^*

Complaint/Appeal: ^*

Name: ^*

Contact Number: ^*

Email Address: ^*

Nearest Agrobank: ^*

Nearest branch: ^*

Business Nature/Needs: ^*

How To Send Feedback/ Suggestion

Step 1 :
File your feedback/ suggestion using the form above

Step 2 :
You will receive an email reply from us through your email within 24 hours on working day

Step 3 :
You will receive resolution communication from us within fourteen (14) days

Step 4 :
If you are dissatisfied with the resolution offered, you may submit your complaint to:

Bank Negara Malaysia (BNM) LINK Laman Informasi dan Khidmat http://www.bnm.gov.my/bnmlink/index.htm
Ombudsman for Financial Services (OFS) http://www.fmb.org.my/en/

Other Channels For Complaint

Contact Centre: Calling from local phone number at 1 300 88 2476 Calling from overseas phone number at +603 2709 0600 Contact Centre operating hour:

Monday – Friday: 7 am – 7 pm
Saturday, Sunday & Public Holiday: 9 am – 7 pm